Your tech partner, every month.
Most small businesses don't need a full-time IT person — but they do need reliable tech support, and they definitely have repetitive tasks that eat hours every week. We built this for that.
This is a monthly subscription. It includes ongoing IT coverage — monitoring, support, patch management — plus automation builds that run in your business on a schedule.
If you prefer to pay by the hour, see our standard small business services →
Is this right for me?
This is built for small businesses that:
- Have 1–10 employees and want a real tech partner, not a ticket queue
- Are tired of unexpected IT problems disrupting their day
- Have repetitive workflows they do manually — data entry, follow-ups, reporting, notifications
- Want ongoing support without signing a long-term contract
Not a fit for: businesses with 15+ employees (see Scale tier; larger teams are a custom conversation), or businesses that only need occasional one-off help.
How it works
1. Choose your plan — based on team size and how much automation you need.
2. We set up your IT foundation — RMM agent, monitoring, backup verification, patch management.
3. We map your first automation — within the first 30 days, we scope and build your first workflow.
4. Ongoing — IT coverage continues, and each month we deliver your automation build.
No annual commitment. Month-to-month. Cancel any time — but most clients stay because it works.
The plans
- Users coveredUp to 3
- Automation builds1 / month
- Max workflow6 interactions + 1 conditional
- Support channelsEmail + portal
- Support hoursBusiness hours (8am–6pm M–F)
- Response SLANext business day
- OnboardingBasic setup
- PlatformZapier / Make / n8n
- IT coverageRemote support, RMM, patching, antivirus, backup check
- Automation SLA30-day delivery guarantee
- Users coveredUp to 6
- Automation builds1 / month
- Max workflow10 interactions + 2 conditionals
- Support channelsEmail + portal + Slack
- Support hoursBusiness hours + async after-hours
- Response SLA4-hour response
- OnboardingDiscovery + process mapping
- PlatformZapier / Make / n8n + light custom expressions
- IT coverageRemote support, RMM, patching, antivirus, backup check
- Automation SLA30-day delivery guarantee
- Users coveredUp to 10
- Automation builds2 / month
- Max workflow14 interactions + 3 conditionals
- Support channelsAll channels + phone (P1/P2)
- Support hours7am–9pm M–F, async weekends
- Response SLA2-hour response
- OnboardingFull audit + roadmap + quarterly strategy session
- PlatformZapier / Make / n8n + custom code + AI steps
- IT coverageRemote support + dedicated async Slack channel
- Automation SLA30-day delivery guarantee
All plans include: remote support, RMM monitoring, patch management, antivirus, backup verification, and basic network advice.
Not included: on-site support, hardware procurement, custom software development, or deep accounting software support.
What counts as an automation build?
One build = one workflow, scoped before we start, delivered within 30 days. Examples of what we build:
- New lead from your website → added to your CRM + Slack notification + Mailchimp segment
- Invoice paid → CRM updated + customer receipt + team alert
- Voicemail → transcribed and DM'd to you in Slack
- Vendor invoice received → data extracted + logged to a spreadsheet + owner notified
- Daily digest → morning summary of the day's appointments and open tasks
- Follow-up on stalled deals — automated reminders you don't have to remember
Not included: custom apps, data migrations, ongoing post-launch optimization, or workflows requiring custom API work.
What our clients say
"Ben completely automated our onboarding sequence. New customers get a welcome email, a setup checklist, and a calendar invite — without me touching anything. I didn't realize how much time that was eating until it stopped."
"We used to spend two hours every Friday compiling a status report. Now it shows up in my inbox automatically. That alone is worth the subscription."